We are proud to offer FREE WORLDWIDE SHIPPING on all orders. 

Orders can be shipped and fulfilled from multipleVeusonic distribution centers around the world.   

SHIPPING INFORMATION 

Quality & Performance Inspection: 1-2 business days.

Standard US Shipping: 2-7 business days.

Standard International Shipping: 15 business days.

All orders will be dispatched & processed from our warehouse within 1-3 business days after they have passed the Quality & Performance Inspection. 

The Quality & Performance Inspection consists of a variety of tests conducted on the product to insure its proper functionality before leaving the Veusonic facility. 

However, due to the COVID 19 Pandemic, expect some delivery circumstances such as delays and holdings in your local post office for strict protocols that the specific country implemented.

Our customer experience is a #1 priority, so by undergoing this inspection phase it'll increase our customer satisfaction knowing their product is arriving in top condition.

After turning ON the massager by holding down the button for 3-5 seconds, wait till you hear a sound.

It only operates with one Button, you click the button ON to change modes;

(Massage Mode or Heat Mode).

If you want to listen to the music, turn on the Bluetooth of your Smartphone and after it's connected you can finally play the music and enjoy the massage.

Use double click to have (Massage and Heat Mode) at the same time.

Yes, the Veusonic Intelligent Eye Massager works.

The Veusonic massages you right on the temples.

Letting you enjoy deep massage 83 times per minute.

Improves sleep and relaxation.

It helps improve blood circulation and relieve anxiety, muscle pain and fatigue.

The massage machine uses air compressor technology, and you will feel a slight movement that won’t hurt you.

It weighs only 290 g / 12.7 oz, so it’s really lightweight and compact. You can easily tuck it in your carry-on.

The massaging time may be too long. We suggest that the massaging time should not exceed 30 minutes.

The reason is that the massager may be charged at an insufficient voltage. Please try another USB adapter to charge it. 

You will receive an email confirmation for your order when your order is complete. You will also get a shipping confirmation email with a tracking number once your order has been shipped out. If you have any questions regarding your order status or haven't receive an email, please contact us at service@veusonic.com.

Please check your spam folder for any missing emails, and add us to your safe senders list to ensure future notifications are delivered to your inbox.

We accept Apple Pay, Google Pay and all major credit cards.

Providing our costumers with excellent quality products is something we strive for, however being the nature of electronics there may be faults from time to time. We offer a full 30 day warranty on all our products. If you have received what you believe is a faulty product, please contact us at service@veusonic.com and we will be in contact with you as soon as possible to assess the issue. All items that are deemed faulty will receive a replacement if the warranty claim is being made within 12 months of the purchase date. Once the faulty product has been received, we will inspect the item and get back in contact with you within 1-3 working days. If the product is deemed to be faulty under the warranty guidelines at Veusonic, we will replace the faulty product and send out a new working product to you free of charge. if we determine that the product is not covered under the Napelex warranty, one of our employees will contact you directly to discuss alternatives and possible replacements at an additional cost.

There are certain situation where only partial refund are granted (if applicable): An item not in its original condition, damaged or missing parts for reasons not due to our error. An item that is returned more than 30 days after delivery.

Please note that some of the following will void Veusonic warranty, but not limited to: Damages or fault caused by accidents, abuse, and misuse. Damages caused by wear and tear, theft or loss. Damages of faults caused by product tampering or use of third-party accessories. Use that is not in accordance with the listed instructions on the product packaging.

*If you are shipping back an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

To qualify for our Money Back Guarantee please follow these simple instructions: Contact our customer support team at service@veusonic.com and begin the troubleshooting process. This must be done within 30 days from the date of purchase. You will be asked to provide the reason why you are not happy with the product followed by required images/videos of how the product is used. One of our customer support specialists will begin the process of troubleshooting or helping you use the product correctly according to our suggested use. Follow all troubleshooting steps and provide attachments/evidence for the team to be able to assist you properly. The returned items should include all parts as delivered. Missing items may void the 30-day money back guarantee.

*We may still accept refunds in certain cases even if instruction are not followed, however, we may withhold $15-20 restocking fee.

The 30 days money back guarantee does not apply for: Incorrect use Change of mind

*Return shipping costs are not covered by Veusonic.

The Device will have a few beeps before it is going to get empty.